Abuse reports and requests from authorities

Where to write

We accept complaints, notices from rights holders and requests from public authorities at abuse@lac.pics.

If the violation is in a particular file, the quickest way is “Report” on its page: no account is needed, and the report goes straight to the moderation queue.

For questions about your account, payments or how the service works, please contact support.

What to include

So that we can check a complaint without back-and-forth, please include:

• a link to the content — lac.pics/s/…, lac.pics/e/… or lac.pics/albums/…, to a profile — lac.pics/u/…; if there are several, list all the links in one email;
• what is violated and why — briefly, in your own words;
• if you are the rights holder — which right is infringed, who owns it and what proves it: a link to the original, a registration, a contract or a power of attorney;
• how to reach you for a reply.

Requests from public authorities

Public authorities, including Roskomnadzor, send an official letter or notice to abuse@lac.pics. It should include the authority’s details, the legal basis — a provision of law or a decision, links to the content and a contact for the reply.

We confirm receipt and review the request. If the basis is lawful, we restrict access to the content and report the result. If something is missing, we will ask for clarification.

We disclose user data only on the grounds and in the manner established by law — see the privacy policy.

Timing

We usually confirm receipt within a day.

Reports of child sexual abuse material are handled first.

Decisions on reports are made by a person, not an algorithm.

What not to send

Do not attach the illegal material itself, especially material involving children: a link is enough, moderators open the content in the service.

Do not send passwords, login keys or other secrets.

Please write in Russian or English.

Vulnerabilities

Found a vulnerability? Write to abuse@lac.pics: what and where, and how to reproduce it. While testing, do not use other people’s accounts or data and do not disrupt the service.